Help/FAQ

eLibrary Help
Help is available during the library's open hours.  For questions or troubleshooting assistance with library eBooks, downloadable audiobooks, or databases such as Consumer Reports, contact the Adult Services department.

Phone (608) 729-1763
Or complete the online Help Request Form.

Frequently Asked Questions:

I just updated my library card today and now I can't access digital books or databases.  Why? 
Your library card account is not directly linked to the Wisconsin Digital Library, or to the library's subscription databases like Consumer Reports.  Because of this, any time a change is made to your library card account you will not be able to access our online collections until the following day.

I got a new library card, but I had digital book holds on my old account.  Will my holds transfer to my new account?
Holds will not automatically transfer.  When you receive your new card, please let library staff know you have holds on your old account and we will transfer your holds.

Is there a limit to the number of eBook/digital audiobooks I can check out?
You may check out up to 10 titles from the Wisconsin Digital Library at any given time.

Are there fines for eBooks/digital audiobooks?
No.  The files expire when your loan period is up and are automatically "returned" to the library.  You do not need to return eBooks or digital audiobooks checked out from the Wisconsin Digital Library site, and you will not be charged any overdue or replacement fines.

How do I download books for my specific device?
Please visit our audiobook or eBook pages for detailed, step-by-step instructions.  You can also visit the Overdrive Help site.

Do you have Consumer Reports?  How do I access it?
Yes.  Consumer Reports is located on our Research page along with a variety of other subscription sites.  If you are accessing the site from your personal computer you will be asked to enter your library card number.

Does the library have a subscription to Ancestry?
Yes.  Ancestry may only be accessed on a library computer.