FAQs • Fitchburg, WI • CivicEngage

When Will I Receive My Damage Deposit?: If all conditions of the room rental contract have been met, then you will receive a check 2-3 weeks after your event. If the contract is paid on a Visa of MasterCard, the deposit will be returned within 7 days following the event. If contract conditions are not met or the staff is required to provide extra supervision for your group and/or directions of supervising staff are not followed, we will deduct additional fees from your deposit.

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Community Center

1. How Do I Reserve a Room?: Call the Fitchburg Recreation Department at 608-270-4285 or stop down to City Hall. Payment may be made by cash, check (checks are only accepted 15 days prior to the contract date), Visa, MasterCard, or American Express.

2. Can We Decorate The Room(s)?: The use of nails, tape, tacks, or the like to fasten decorations or other materials to walls, doors, or from the ceiling is prohibited. Glitter, rice, bird seed, confetti, and the like are also prohibited. You may use fasteners, which do not remove paint, to apply decorations to walls.

3. When Can I Come In And Decorate?: The contracted start time is the time you may enter into the room. Set-up time must be planned within your rental hours.

4. What Time Must I Leave The Building?: You must be out of the building at the time designated on your contract. Clean-up time should be planned within your rental hours. We have to schedule staff to manage the building and to clean up the rooms after events.

5. Can I Add Additional Rooms To My Contract?: You may add additional rooms to your contract if they are available, and at least 48 hours prior to your event. You must do this in person and pay for the additions at the time you request them. You cannot add a room the day of your event.

6. What Areas Of The Building Can My Group Use?: We ask that your event restrict themselves to areas that you have rented. There may be several events and programs going on the same time as your event. Having children and/or adults congregating in the hallways is very disruptive. We also request that you keep the lobby clear at all times to allow for other groups to access the building. Children must be supervised at all times. Guests are asked not to loiter in the parking lot.

9. Can A Non-Resident Rent A Room?: Yes. There is a separate rate required for non-residents.

10. Do I Have To Set Up And Take Down Tables And Chairs?: You are required to do your own set up for events, however take down after your event will be handled by the community center attendant.

11. Must I Clean The Room When I Am Finished?: As part of your rental fee, a cleaning fee is charged so you do not have to clean the room after your event.

12. Can I Smoke In The Building?: The Fitchburg Community Center is a smoke free building and smoking is prohibited.

13. When Will I Receive My Damage Deposit?: If all conditions of the room rental contract have been met, then you will receive a check 2-3 weeks after your event. If the contract is paid on a Visa of MasterCard, the deposit will be returned within 7 days following the event. If contract conditions are not met or the staff is required to provide extra supervision for your group and/or directions of supervising staff are not followed, we will deduct additional fees from your deposit.

14. What Time Can I Rent The Community Center Rooms?: Rooms can be rented Monday - Friday 8 a.m.-10 p.m. and Saturday noon - 10 p.m.

15. Can I Cancel My Room Reservation?: If a cancellation occurs for any reason more than 2 weeks prior to the rental date, 10% of the deposit will be withheld. All other paid fees will be returned. If a cancellation occurs for any reason less than two weeks prior to the rental date, 10% of all fees will be withheld with the remaining balance returned.

16. Can I Have Music In My Room?: Small radios are allowed in the meeting rooms and conference rooms. DJs, bands, or any amplification system are allowed, but require a sound permit and a $50 sound permit fee. The volume must be kept at a reasonable level and must not become an annoyance to other groups or building patrons. The supervising staff will have discretion on the volume level.
Obviously we cannot cover every question or circumstance that may arise during your particular event. Therefore, we reserve the right to amend, change, add or delete any or all rules listed in, or implied in the above information or in any information printed or communicated verbally in regards to the Fitchburg Community Center. During your event, the supervisory staff on site will have the final judgment in the enforcement of any and all policies and procedures, and will provide recommendations to the building administrator, for the dispensation of your damage deposit.